Payment Protection and Buyer Safety Policy

At RareWear, your trust is everything. We’re committed to ensuring a safe, transparent, and secure shopping experience for every customer. Here's how we protect you at every step:

✅ Secure Payment Processing

We use Shopify Payments, a leading online payment processing solution, trusted by millions of businesses worldwide. Shopify Payments utilises industry-standard security measures to encrypt your credit card information during checkout.

All payments made through the RareWear website are processed using secure, encrypted payment gateways including Shopify, Stripe and PayPal. Your credit card and personal information are never fully stored on our servers and are fully protected against unauthorised access.

🧾 NDIS-Friendly Invoicing

Need an invoice for your NDIS plan manager or self-managed claim? Just tick the NDIS option at checkout or contact us—we’ll send you an invoice with all the required details to make claiming simple and stress-free.

🔁 Easy Returns & Exchange Policy

Not the right size or fit? We understand that adaptive wear needs to work for your child. We offer easy returns or exchanges on unworn, unwashed items within 14 days of delivery. See our full Returns Policy.

📦 Order Tracking & Delivery

Once your order ships, you’ll receive a tracking number so you know exactly where your RareWear package is. We partner with reliable couriers such as Australia Post to make sure your delivery arrives safely and promptly.

🤝 Customer Support You Can Count On

Questions, concerns or just need help choosing the right product? Our small but mighty team is here to help—because we’re parents too. Reach out anytime via email or DM—we’re happy to help you every step of the way.

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We take buyer safety seriously. If something doesn’t feel right or you're unsure, please contact us before making your purchase. Your peace of mind is our priority.

Got a question? Email us at info@rarewear.com.au